Custom Audio Refund Policy

This Custom Audio Refund Policy applies to personalized audio purchased through Elevara. Elevara is owned and operated by Mo Points LLC ("Elevara," "we," "us," or "our").

Custom audio is created specifically for the person placing the order. Please review this policy before completing your purchase.

1. What Your Purchase Includes

Each custom-audio purchase includes:

• One personalized audio based on the information you submit
• Human review before delivery
• Estimated delivery within 4 to 7 business days
• One reasonable revision
• Delivery through your Elevara account
• A copy sent to your email, when available

Custom audio is a separate purchase and is not included with an Elevara subscription unless clearly stated otherwise.

2. Delivery

The estimated delivery period begins after we receive:

• Successful payment
• Your completed questionnaire
• Any requested clarification
• All information needed to begin production

The 4-to-7-business-day delivery period is an estimate and not a guaranteed deadline.

Delivery may be delayed because of incomplete information, required clarification, technical or production issues, unusually high order volume, holidays, or circumstances outside our reasonable control. We will contact you if a substantial delay is expected.

3. All Purchases Are Final

Custom-audio purchases are final and non-refundable once payment is completed.

Because each audio is personalized, work and production resources may be committed immediately after purchase.

Refunds will not be provided because:

• You changed your mind
• You no longer want or need the audio
• You dislike the style, tone, voice, or wording
• You submitted inaccurate or incomplete information
• You omitted an instruction
• You changed your goal or request after purchasing
• You wanted a different topic or type of audio
• You did not use or listen to the completed audio

This rule is subject to the limited exceptions below and any rights that cannot legally be waived.

4. Limited Refund Exceptions

A refund may be issued only when:

• We cancel the order
• We determine that we cannot complete or deliver the purchased audio
• The delivered file is corrupted or technically unusable, and we cannot repair, replace, or redeliver it
• We cannot correct a material production error through the included revision
• Apple or Google approves or requires a refund
• Applicable law requires a refund or another remedy

For corrupted or technically defective files, we must first be given a reasonable opportunity to repair or redeliver the audio. A refund will be considered only when we cannot correct the problem.

5. Included Revision

Each purchase includes one reasonable revision.

A reasonable revision may include:

• Correcting a name or pronunciation
• Correcting an error
• Removing a phrase
• Making a limited wording or tone adjustment
• Addressing an important original instruction that we overlooked

A revision does not include:

• Changing the main topic or purpose
• Submitting a new personal situation
• Requesting an entirely new script
• Replacing most of the original audio
• Adding substantial new information
• Requesting multiple versions
• Changing information or instructions originally submitted

Revision requests must be submitted within seven calendar days after delivery. Requests outside the original scope or submitted after this period may require a new purchase.

6. Information You Submit

You are responsible for reviewing your answers and providing complete and accurate information before purchasing.

We may use the included revision to correct a reasonable issue. However, incorrect, incomplete, misspelled, or omitted information submitted by you does not qualify for a refund.

7. Requests We Cannot Fulfill

We may reject, cancel, or request changes to content involving:

• Illegal activity
• Threats, violence, hate, harassment, or discrimination
• Sexual exploitation
• Fraud or deception
• Instructions that may cause serious harm
• Infringement of another person's rights
• Medical or therapeutic treatment claims
• Content outside Elevara's intended general-wellness purpose
• Requests we cannot safely, legally, or reasonably complete

When possible, we will allow you to revise the request. If we determine that we cannot complete the order, the purchase will qualify for a refund under Section 4.

8. Apple App Store and Google Play Purchases

Purchases made through the Apple App Store or Google Play are also subject to the applicable store's payment and refund rules.

For an Apple purchase, submit the refund request through Apple's refund-request system. Apple determines whether the purchase qualifies for a refund.

For a Google Play purchase, submit the request through Google Play or contact us at [email protected]. Google or Elevara may review the request according to the applicable Google Play rules, this policy, and applicable law.

We cannot guarantee that Apple or Google will approve a request. If a refund is issued, access to the custom audio may be removed.

9. Unauthorized Purchases

Report a suspected unauthorized purchase promptly to the app store through which the purchase was processed.

We may request information reasonably necessary to identify the transaction. Do not send passwords or complete payment-card information.

10. Requesting Assistance

To request a revision, report a corrupted file, or request a refund review under one of the limited exceptions, email: [email protected]

Include:

• Your Elevara account email
• Your Apple or Google transaction number
• The purchase date
• A brief explanation of the issue
• Details about any technical problem

11. Consumer Rights

Nothing in this policy limits consumer rights that cannot legally be waived.

Different countries and regions may provide additional rights. Where this policy conflicts with mandatory applicable law, that law will control.

By completing a custom-audio purchase, you acknowledge that you are purchasing personalized digital content and that the purchase is non-refundable once paid, except as expressly stated in this policy or required by law.

12. Changes to This Policy

We may update this policy to reflect changes to our service, payment methods, or legal obligations.

The version in effect when an order was purchased will generally apply to that order unless a later change is required by law.

13. Contact Us