Delete Your Account
Deleting your Elevara account does not cancel an Apple App Store or Google Play subscription. You must cancel the subscription separately through the store where it was purchased.
1. Delete Your Account in the App
The fastest way to delete your account is directly within the Elevara app:
Open Elevara → Settings → Account → Delete Account
2. Request Deletion by Email
If you are unable to delete your account in the app, you may submit a deletion request by email. Please send your request from the email address associated with your Elevara account. Elevara may verify account ownership before processing your request.
Request Account Deletion3. What Will Be Deleted
When your account is deleted, your profile, preferences, listening history, and any personal data associated with your account will be permanently removed from our systems.
4. Information We May Retain
We may retain certain information as required by law or for legitimate business purposes, such as records of transactions, communications related to support requests, or data needed to resolve disputes. Retained data is handled in accordance with our Privacy Policy.
5. Subscription Notice
Deleting your Elevara account does not cancel an Apple App Store or Google Play subscription. You must cancel your subscription separately through the store where it was purchased before or after deleting your account. Elevara is not responsible for charges that occur after account deletion if the subscription has not been cancelled through the appropriate store.
6. Processing Time
Account deletion requests submitted by email are typically processed within 30 days. You will receive a confirmation once your account has been deleted.
7. Contact Us
For questions about account deletion or data privacy, contact us at:
[email protected]